Support

Socialmesh
Your Off-Grid Communication Companion

Getting Started

What is Socialmesh?

Socialmesh is a mobile app for communicating over Meshtastic mesh radio networks. It allows you to send messages, share locations, and stay connected without relying on cellular networks or the internet.

Requirements

iOS 16.0 or later / Android 8.0 or later
A compatible Meshtastic radio device (e.g., LILYGO T-Beam, Heltec V3, RAK WisBlock)
Bluetooth enabled on your phone

Quick Start

Turn on your Meshtastic device and ensure Bluetooth is enabled
Open Socialmesh and tap "Connect Device"
Select your device from the list of available Bluetooth devices
Start messaging! You're now connected to the mesh network

Frequently Asked Questions

Connection Issues

Q: My device isn't appearing in the scan list

Ensure your Meshtastic device is powered on
Check that Bluetooth is enabled on your phone
Make sure no other app is connected to the device
Try restarting both your phone and the Meshtastic device

Q: I keep getting disconnected

Move closer to your Meshtastic device
Check the battery level of your device
Disable battery optimization for Socialmesh in your phone settings
Try "forgetting" the device in Bluetooth settings and re-pairing

Messaging

Q: My messages aren't being delivered

Check that you're connected to a Meshtastic device
Ensure there are other nodes within range
Messages may take time to propagate through the mesh network
Verify the recipient's node is online and within mesh range

Q: What's the range of the mesh network?

Range depends on your device, antenna, and terrain
Typical line-of-sight range: 1-10+ km
Urban areas with obstacles: 0.5-2 km
Using repeater nodes can extend range significantly

In-App Purchases

Q: How do I restore my purchases?

Go to Settings → Upgrades
Tap "Restore Purchases"
Sign in with the same App Store/Play Store account used for the original purchase

Q: My purchase isn't showing as unlocked

Ensure you're signed into the correct App Store/Play Store account
Try the "Restore Purchases" option
Check your internet connection
Restart the app

Premium Features

Q: What's included in each pack?

Theme Pack

12 premium color themes

Ringtone Pack

25 custom RTTTL notification tones

Widget Pack

Home screen widgets for quick actions

Automations Pack

Custom triggers, actions & scheduled tasks

IFTTT Pack

Connect to 700+ apps via IFTTT webhooks

Troubleshooting

App Crashes

If the app crashes frequently:

Update to the latest version of Socialmesh
Restart your phone
Clear the app cache (Settings → Apps → Socialmesh → Clear Cache)
If problems persist, try reinstalling the app

Battery Drain

To reduce battery usage:

Disable "Keep screen on" if enabled
Reduce location update frequency in settings
Use power-saving modes on your Meshtastic device
Disable live activities if not needed

Data Export

You can export your message history:

Go to Settings → Data & Storage
Tap "Export Messages"
Choose your export format (PDF or CSV)

Contact Support

If you can't find an answer to your question, we're here to help!

Email: support@socialmesh.net

Please include:

Your device model and OS version
Socialmesh app version
A description of the issue
Screenshots if applicable

Response Time: We aim to respond within 24-48 hours.

Community Resources

Meshtastic Documentation: https://meshtastic.org/docs
Meshtastic Discord: https://discord.gg/meshtastic
Reddit Community: r/meshtastic

Report a Bug

Found a bug? Help us improve by reporting it:

Email: bugs@socialmesh.app

Please include:

Steps to reproduce the issue
Expected vs actual behavior
Device and OS information
Screenshots or screen recordings

Feature Requests

Have an idea for a new feature? We'd love to hear it!

Email: feedback@socialmesh.net

Website: http://socialmesh.net